Polish Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is proud to offer a rewarding opportunity for Polish Speaking Customer Service Representatives in the Banking industry. This position is ideal for individuals who have a strong interest in financial services and a commitment to providing excellent customer support. As a representative, you will assist clients in navigating their banking inquiries and ensure a seamless experience in Polish.
Key Responsibilities
- Manage customer inquiries related to banking services, accounts, loans, and transactions via phone, email, and chat in Polish.
- Provide detailed information on banking products, policies, and procedures to customers.
- Assist customers with account management, including opening and closing accounts, as well as handling any issues they may face.
- Resolve customer complaints and queries promptly to ensure satisfaction and retention.
- Carefully document all customer interactions and maintain up-to-date records in the CRM system.
- Collaborate with internal teams to enhance service delivery and customer experience.
- Stay informed on banking regulations, policies, and industry trends to assist customers effectively.
Requirements