German Speaking Customer Service for Food & Beverage industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a job opening for German Speaking Customer Service Representatives in the Food & Beverage industry. This is a fantastic opportunity for individuals who are passionate about the culinary world and dedicated to providing excellent customer support. In this role, you will assist customers with inquiries related to food products, services, and orders while communicating effectively in German.
Key Responsibilities
- Respond to customer inquiries about food and beverage products, services, and order status via phone, email, and chat in German.
- Provide information regarding ingredients, nutritional information, and dietary restrictions.
- Assist customers with placing orders, processing returns, and handling complaints with empathy and efficiency.
- Document customer interactions accurately in the customer relationship management (CRM) system.
- Collaborate with internal teams, including logistics and marketing, to enhance customer experience.
- Stay updated on product offerings and industry trends to inform customers effectively.
Requirements