French Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is delighted to announce a vacancy for French Speaking Customer Service Representatives in the Education & E-Learning industry. This is a fantastic opportunity for individuals passionate about supporting learners and educators while delivering top-notch customer service. In this role, you will assist students, parents, and educational institutions in navigating their e-learning platforms and services, all while communicating fluently in French.
Key Responsibilities
- Manage customer inquiries related to e-learning services, course registration, and technical support via phone, email, and live chat in French.
- Provide guidance on navigating the e-learning platform, including troubleshooting and account management.
- Assist customers with course-related questions, materials, and assessments.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with educational teams to enhance user experience and address academic inquiries.
- Stay informed about updates in the education sector and e-learning trends to offer valuable insights to customers.
Requirements