French Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology and are eager to help students and educators navigate e-learning platforms. As a customer service representative, you will assist users in French, ensuring they have a seamless and enriching experience with our educational services.
Key Responsibilities
- Handle customer inquiries related to educational programs, e-learning platforms, and resources via phone, email, and chat in French.
- Assist students and educators with account management, technical support, and platform navigation.
- Provide accurate information regarding course offerings, enrollment processes, and features available on the e-learning platform.
- Resolve customer complaints and technical issues promptly to ensure user satisfaction.
- Maintain accurate records of customer interactions and feedback in the CRM system.
- Collaborate with instructional teams to enhance service delivery and improve customer experiences.
- Stay informed about industry trends and updates in e-learning to provide relevant assistance to users.
Requirements