French Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the Education & E-Learning industry. This role offers a fantastic opportunity for individuals who are passionate about education and dedicated to providing support to students and educators. As a customer service representative, you will assist clients in navigating our e-learning platforms and resources, ensuring a positive and enriching experience.
Key Responsibilities
- Handle customer inquiries related to educational services, e-learning platforms, and course information via phone, email, and chat in French.
- Provide guidance and support to students and educators on accessing resources and resolving technical issues.
- Assist with account management, including registrations, course enrollments, and payment inquiries.
- Document customer interactions accurately in our CRM system for tracking and analysis.
- Collaborate with educational teams to improve service delivery and meet customer needs.
- Stay updated on current educational trends and offerings to provide relevant information.
Requirements