Technical Customer Support Specialist - (Remote - US or Canada)

Technical Customer Support Specialist - (Remote - US or Canada)

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Technical Customer Support Specialist in the United States or Canada.

In this role, you will provide expert-level technical support for customers, focusing on diagnosing and resolving complex issues related to financial management solutions and alarm monitoring systems. As part of the Tier 1 support team, you will handle customer inquiries, troubleshoot technical problems, and ensure seamless user experiences by managing and escalating tickets when necessary. Your responsibilities will include closely collaborating with internal teams, contributing to knowledge base articles, and ensuring timely resolutions for all support cases. This role requires a strong technical foundation combined with customer-focused problem-solving skills.

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