WHO WE ARE

We are Harbor Lab, an innovative B2B software startup that aims to bring new value to the Shipping community. Our vision is to completely reshape how Shipping Companies and Port Agents operate, provide transparency, and ensure efficiency for all involved parties. We add value to both sides by helping save time, cut costs and make informed decisions. 

Harbor Lab has also been recognized as one of the Best Workplaces in 2022 & 2023 by the Great Place to Work Institute. 

ABOUT THE ROLE 

As a Junior Marine Operations Support Analyst, you will provide 1st level technical support to our customers for using our platform and collaborate with internal resources to troubleshoot and implement appropriate solutions. Candidates must be willing to work mainly in night shifts.

WHAT YOU WILL BE DOING 

About Us

At Motia, we’re not just about Fuel Cards we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 250 employees across five offices, we support over 50,000 customers nationwide. Whether you’re passionate about sales, technology, customer service, or management, you’ll find opportunities here that will challenge, inspire, and reward you.

About the role

Reporting to the Lead BI Developer, the Junior BI Analyst is responsible for supporting the transformation of data into actionable insights that support data-driven strategic decision-making. The Junior BI Analyst will work closely with the Lead BI Developer and other members of the BI team, utilising BI technologies to provide analytical support on business requirements and solutions that improve business performance.

Duties & Responsibilities

We have a fantastic opportunity for you to join our new Fleet Specialist Team in Burnley town centre. In this exciting position, you will reach out to our existing, valued customers to discuss their day to day fleet needs and how we can offer a wide range of products to help reduce costs, admin, and time. You will be sales focused and have a consultative approach when speaking to our customers.

Like many of our current Reps you may not have worked in Sales previously, but we’ll provide you with all the skills and knowledge you’ll need to succeed!

Duties & Responsibilities

• Maintain a full understanding of our product offerings and the market.
• Plan & prioritise sales activities
• Maintain and develop new customers through appropriate sales methods
• Deliver a high quality of service, increasing business growth, and customer satisfaction.
• Respond to and follow up sales enquiries using appropriate methods.
• Log information on calls and update all customer records on our CRM system.

• Any other duties as may be reasonably required.

Requirements

We know that sometimes people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!

At Motia, we’re not just about Fuel Cards we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job.

With over 250 employees across five offices, we support over 50,000 customers nationwide. Whether you’re passionate about sales, technology, customer service, or management, you’ll find opportunities here that will challenge, inspire, and reward you.

As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. Maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet products and services, primarily our exciting new Electric Vehicle (EV) products and solutions.

Please note this position is based at our Lawnswood office in North Leeds (LS16 6QY).

Duties and Responsibilities

As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. Maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet products and services, primarily our exciting new Electric Vehicle (EV) products and solutions.

Please note this position is based full time at our office in Burnley town centre.

Duties and Responsibilities

• Maintain excellent relationships with your customer portfolio – understanding your customers current and future EV journey and key drivers for usage.
• Discuss and cross sell our full range of fleet products and services.
• Contact customers that have been passed over from New Business and Customer Support
• Provide and deliver the best possible customer service.
• Review and respond to customer emails and correspondence.
• Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
• Confirm and update customers’ data and information.
• Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution.
• Monthly commission subject to KPI’s being achieved.

Requirements

We have a fantastic opportunity for you to join our new Fleet Specialist Team in Burnley town centre. In this exciting position, you will reach out to our existing, valued customers to discuss their day to day fleet needs and how we can offer a wide range of products to help reduce costs, admin, and time. You will be sales focused and have a consultative approach when speaking to our customers.

Like many of our current Reps you may not have worked in Sales previously, but we’ll provide you with all the skills and knowledge you’ll need to succeed!

Duties & Responsibilities

• Maintain a full understanding of our product offerings and the market.
• Plan & prioritise sales activities
• Maintain and develop new customers through appropriate sales methods
• Deliver a high quality of service, increasing business growth, and customer satisfaction.
• Respond to and follow up sales enquiries using appropriate methods.
• Log information on calls and update all customer records on our CRM system.

• Any other duties as may be reasonably required.

Requirements

We know that sometimes people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!

About Signal Ocean:

Signal Ocean is the technology arm of the Signal Group. Our primary product, The Signal Ocean Platform, enables shipping professionals to securely handle, integrate, and assess intricate collections of private and public shipping data. Driven by advanced machine learning and artificial intelligence, our technology suite provides tailored, exclusive insights that support our clients in achieving performance and efficiency. Insights are delivered over web and mobile applications, as well as through a rich set of APIs and SDKs. Our backend architecture is abstracted to modularly offer deep analytics capabilities that are leveraged in the solutions that we offer or can be directly embedded in our client’s system topologies.

The team: The team oversees the data, models, and relevant backend infrastructure responsible for modeling the global shipping market, monitoring movements, and commodity trades. The role is integral to this process, centered on the development of production-ready online NLP models designed to understand and interpret vital information within a variety of shipping reports. 

About the role: 

About Signal Maritime: Signal Maritime brings together shipping best practice with internet-age advanced analytics and management methods. Our services focus on high-performance, sustainable commercial management and the creation of innovative pooling models providing flexibility, transparency, enhanced commercial performance and more fairly distributed returns.

The role will report directly to the Operations Team Lead and will be involved in daily operation activities for a growing tanker fleet.

At Signal, we are committed to finding people who are respectful, inclusive, and team players, embodying these values in every role.

What you will do in the role

• Support the operators in their daily activities & tasks 
• Update the vessels’ positions and bunker robs on the ERP
• Review and file the ships’ cargo documents 
• Liaise with other departments in regards to operational matters 
• Monitor ship’s performance 
• Update Various departmental checklists associated with the performance of each vessel
• Review and file certificates of quality associated with future bunkering operations
• Update payment schedule in regards to bunker invoices

Requirements

What you bring to the team

ABOUT HARBOR LAB 

We are Harbor Lab, a forward-thinking B2B software startup dedicated to fostering trust within the maritime ecosystem. Our vision is to revolutionize the way Shipping Companies and Port Agents conduct their operations, leveraging transparency and innovation to optimize the maritime industry's last mile. 

At Harbor Lab, we're committed to becoming the preferred partner for all maritime operations, driven by our core values of ambition, trustworthiness, genuine care for people, and agility. We bring value to both sides of the equation by streamlining processes, reducing costs, and facilitating well-informed decision-making. Our ultimate goal is to build trust in the maritime ecosystem and transform the way maritime businesses operate. 

Harbor Lab has also been recognized as one of the Best Workplaces in 2021 & 2022 & 2023 by the Great Place to Work Institute. 

ABOUT THE ROLE 

As a Junior Disbursement Analyst, you will serve our client’s needs by handling port and other costs analysis of the vessels following Harbor LAB’s standards. If clients are asking for, you might also work with one of the most important parties for a vessel’s operation, our registered Agents or any other third party, aiming to provide the most smooth experience to the Principals through our high-tech platform.  

WHAT YOU WILL BE DOING 

About Signal Ocean: Signal Ocean is the technology arm of the Signal Group. Our primary product, The Signal Ocean Platform, helps shipping and commodities professionals navigate complex decision making. Driven by advanced machine learning and artificial intelligence, our technology suite provides tailored, exclusive insights that support our clients in achieving greater performance and efficiency. By securely handling and combining private and public shipping data flows, and applying advanced analytics, insights are delivered over web and mobile applications, as well as through a rich set of APIs and SDKs. Our backend architecture is abstracted to modularly offer deep analytics capabilities that are leveraged in the solutions that we offer or can be directly embedded in our client’s system topologies.

About the role: We are looking for a Business-to-Business (B2B) Sales or Account executive with a strong track record in the Maritime domain to join our team in London. This role offers the opportunity  to develop ownership and excel in a broad range of commercial responsibilities and the opportunity to partner with some of the world’s largest and highest-performing players in the bulk-shipping and commodities verticals. At Signal, we are committed to finding top performers who are respectful and inclusive team players, embodying these values in every role.

What you will do in this role: