Customer Care Representative (Supply Chain)
The Role
As a Supply Chain Customer Care Representative at ALUMIL, you are located in the Dali Industrial Area, and you will be the primary point of contact for customers throughout the supply chain process. Your responsibility will be to ensure that our customers receive top-notch service by managing their inquiries, order processing, and providing updates on delivery schedules. You will play a critical role in maintaining customer satisfaction and loyalty while collaborating with various departments, including Sales, Logistics, and Warehousing.
Your ability to communicate effectively and resolve issues promptly will be key to ensuring a seamless experience for our clients.
Responsibilities
- Serve as the main contact for customer inquiries regarding orders and deliveries.
- Process orders in the ERP system and maintain accurate records.
- Train and support customers in logistics processes.
- Coordinate shipments by evaluating carrier options.
- Collaborate with customers to select eligible orders for loading onto trucks based on material sales.
Requirements