Croatian Speaking Customer Agent For Booking.com - Work In Athens, Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opportunity for a Croatian Speaking Customer Agent to join our team in Athens, Greece, in partnership with Booking.com. This role is perfect for individuals who are passionate about customer service and travel. As a Customer Agent, you will support our Croatian-speaking customers with their booking inquiries, ensuring they have a smooth and enjoyable experience.
Key Responsibilities
- Provide outstanding customer service in Croatian via phone, email, and chat.
- Assist customers with booking inquiries, changes, and cancellations efficiently.
- Resolve customer issues and complaints promptly while ensuring satisfaction.
- Document customer interactions and inquiries accurately in our CRM system.
- Collaborate with other departments to enhance service delivery and customer satisfaction.
- Stay updated on Booking.com policies, travel trends, and promotional offers.
Requirements