Mercier Consultancy MD is thrilled to announce a fantastic opportunity for German Speaking Customer Service Representatives for an Airline Company based in Athens, Greece. This role is perfect for those who are passionate about travel and customer service. You will be the first point of contact for customers, assisting them with inquiries related to flights, bookings, and travel services, all while providing exceptional support in German.

Key Responsibilities

• Respond to customer inquiries concerning flight schedules, bookings, cancellations, and travel policies via phone, email, and live chat in German.
• Assist customers with making, modifying, and managing their flight reservations.
• Provide information on baggage policies, fees, and other travel-related inquiries.
• Resolve customer complaints and issues with professionalism and empathy.
• Document all interactions accurately in our CRM system.
• Collaborate with other departments to ensure enhanced customer experiences and service delivery.
• Stay informed about travel trends, company services, and industry regulations to provide accurate information to clients.

Requirements

Description

Tiger Analytics is pioneering what AI and analytics can do to solve some of the toughest problems faced by organizations globally. We develop bespoke solutions powered by data and technology for several Fortune 100 companies. We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce.

If you are passionate about working on business problems that can be solved using structured and unstructured data on a large scale, Tiger Analytics would like to talk to you. Now hiring for multiple opportunities in Technology Consulting and Solution Delivery.

Responsibilities

About the Job

Join Excelya as Clinical Logistic Supply Manager, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Medical Writing. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities :

Study Start-Up Coordination : Participation in study launch meetings, organization of internal evaluation committees, drafting of Scope of Work/Request for Proposal (SoW/RFP), and development of timelines with ongoing tracking.

CRO Selection & Contracting : Involvement in CRO selection (proposal analysis, bid defense meetings), budget estimation, financial/legal negotiation, and follow-up on contract approvals.

CRO Oversight: Leading the CRO kick-off meeting, reviewing user documentation, managing technical specifications, and coordinating input from internal stakeholders.

Key Duties and Responsibilities

• Managing the overall performance, quality, schedule and cost for the contract.
• Support the FMBT Program Office in executing their program management activities.
• Planning then Departments transition to the iFAMS solutions
• Preparing for the governance process reviews and assisting with communications demonstrating the capabilities for the iFAMS solutions

Requirements

• Master's degree
• Active PMP certification
• Prior experience managing a large federal program.
• Prior experience in large-scale financial management business transformation, SaaS delivery model adoption, including customer and provider side implementation, and large-scale program integration.
• 15 years’ experience in areas related to finance, acquisition, and technology.
• Successful experience in implementing a large complex financial and acquisition management cloud-based solution for Cabinet Level Agency.
• Experience leading a Momentum implementation.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development

VA is migrating to the Momentum cloud solution, configured for VA as Integrated Financial and Acquisition Management System (iFAMS) and hosted in the VA Azure cloud. VA is gaining increased operational efficiency, productivity, agility, and flexibility from a modern enterprise resource planning (ERP) cloud solution. The new system also provides additional security, storage, and scalability. We are seeking a Deputy Program Manager to support this potential project.

Key Duties and Responsibilities

• Support the Program Manager in managing the overall performance, quality, schedule and cost of the contract.
• Support the FMBT Program Office in executing their program management activities.
• Planning the Department's transition to the iFAMS solution, preparing for the governance process reviews and assisting with communications across the capabilities of the iFAMS solution.

Requirements

• Active PMP certification
• Prior experience managing a large program at VA.
• 15 years’ experience in areas related to finance, acquisition, and technology
• Successful experience in implementing a large complex financial and acquisition management cloud-based solution for a Cabinet Level Agency.
• Experience leading a Momentum implementation.
• Master's degree

Benefits

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

Mercier Consultancy MD is excited to announce an opportunity for Spanish Speaking Customer Service Agents for an Online Streaming Service, offering a unique chance to work in Greece. We are looking for passionate individuals who love entertainment and have a knack for providing outstanding customer support. In this role, you will assist customers with inquiries related to their streaming experience, ensuring they receive the highest level of service and satisfaction.

Key Responsibilities

• Handle customer inquiries regarding subscription services, content accessibility, and account management in Spanish.
• Provide clear and accurate information about the features and offerings of the online streaming service.
• Assist customers with troubleshooting various issues related to streaming and account access.
• Document customer interactions in the CRM system, ensuring all information is accurate and up-to-date.
• Work closely with internal teams to address and resolve customer concerns promptly.
• Stay informed about the latest updates and new content releases on the streaming platform to assist customers effectively.

Requirements

Mercier Consultancy MD is seeking a dynamic Spanish Business Development Sales Representative to join our vibrant team in Greece. This position is tailored for driven individuals looking to expand their career in sales while targeting Spanish-speaking markets. As a vital player in our business development team, you will be instrumental in identifying growth opportunities and fostering relationships with new clients.

Key Responsibilities

• Identify and pursue new business opportunities through lead generation and proactive outreach in Spanish-speaking markets.
• Engage and consult with prospective clients to understand their needs and present our services effectively.
• Develop and maintain strong, long-lasting relationships with clients through excellent customer service.
• Conduct comprehensive market research to stay updated on industry trends and competitive landscape.
• Prepare compelling proposals and presentations to close business deals.
• Work closely with internal teams to enhance service offerings and ensure client satisfaction.
• Set and achieve personal sales targets while contributing to the broader goals of the company.

Requirements