Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Customer Support Representative fluent in Danish and English, with the added benefit of relocation to Sofia, Bulgaria. This position is ideal for individuals looking to expand their horizons in a vibrant city while providing outstanding support to our customers. You will play a vital role in ensuring Danish-speaking clients receive exceptional service and assistance with their inquiries.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients through various channels, including phone, email, and chat.
• Address customer inquiries regarding products, services, and policies promptly and accurately.
• Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Maintain thorough documentation of customer interactions and feedback in our CRM system.
• Collaborate with different departments to facilitate effective solutions and enhance the customer experience.
• Stay updated on product knowledge, services, and industry trends to provide the best possible support.

Requirements

About us:

At Motia, we’re not just about Fuel Cards we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 250 employees across five offices, we support over 50,000 customers nationwide. Whether you’re passionate about sales, technology, customer service, or management, you’ll find opportunities here that will challenge, inspire, and reward you.

Position Overview:

We have a fantastic opportunity for you to join our new Fleet Specialist Team in Burnley town centre. As a Telematics Sales Specialist, you will drive new business opportunities by actively engaging with prospective new clients, cold leads, warm referrals and self-generation of new business leads. In your role, you will actively manage and grow your own pipeline of new business opportunities. You will nurture the client relationship from the initial prospecting stage to sales completion.

Duties & Responsibilities:

About us:

At Motia, we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 50,000 customers nationwide.

Position Overview:

As a Business Development Executive, you will drive new business opportunities by actively engaging with prospective new clients, cold leads, warm referrals and self-generation of new business leads. In your role, you will actively manage and grow your own pipeline of new business opportunities. You will nurture the client relationship from the initial prospecting stage to sales completion.

Duties & Responsibilities:

Mercier Consultancy MD is thrilled to offer a unique opportunity for a Czech Speaking Customer Service Agent based in Bulgaria, complete with fully paid relocation. This role is perfect for individuals looking to embrace a new adventure while providing exceptional customer support to Czech-speaking clients in an international setting.

Responsibilities

• Deliver outstanding support to Czech-speaking customers via phone, email, and chat for various inquiries and issues.
• Provide accurate information regarding products and services, ensuring clarity and understanding for customers.
• Handle and resolve customer complaints professionally, striving for complete customer satisfaction.
• Maintain detailed records of customer interactions within the CRM system to uphold service standards.
• Collaborate with team members to enhance customer relationships and service delivery.
• Stay informed of product updates, company policies, and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to offer unique Irish Speaking Customer Service positions in the beautiful country of Bulgaria, complete with a fully paid relocation package! This is a fantastic opportunity to enhance your career while enjoying the rich culture and scenery Bulgaria has to offer.

Why Work with Mercier Consultancy MD?

We prioritize the growth and well-being of our employees, fostering a supportive environment where you can thrive. As a part of our team, your role will be vital in delivering exceptional service to our valued customers.

Key Responsibilities

• Provide top-notch support to Irish-speaking customers through various channels, including phone, email, and chat, while ensuring professionalism in every interaction.
• Assist customers in understanding our products and services, offering detailed and accurate information.
• Effectively address and resolve customer inquiries and complaints to maintain satisfaction and trust.
• Maintain accurate documentation of customer interactions and follow up to ensure their needs are met.
• Collaborate with team members and other departments to improve service quality and responsiveness.
• Stay updated on product offerings and industry trends to provide informed support to customers.

Requirements

Mercier Consultancy MD is excited to offer fantastic French Speaking Customer Service positions in the vibrant country of Bulgaria, complete with a fully paid relocation package! This is an incredible opportunity to expand your career while immersing yourself in the rich culture of Bulgaria.

Why Work With Us?

At Mercier Consultancy MD, we’re passionate about creating a supportive workplace that values each team member. Join us and contribute to delivering outstanding customer service while enjoying both personal and professional growth.

Key Responsibilities

• Provide excellent support to our French-speaking customers via phone, email, and chat, ensuring a positive and professional experience.
• Assist customers in understanding our products and services, offering detailed guidance and information.
• Quickly address and resolve customer inquiries and complaints to enhance satisfaction.
• Document customer interactions accurately and follow up to ensure their needs are met.
• Work collaboratively with team members and various departments to enhance customer service quality.
• Stay informed about our offerings and industry trends to provide relevant support effectively.

Requirements

Mercier Consultancy MD invites you to explore remarkable Italian Speaking Customer Service positions nestled in the beautiful landscapes of Greece, complete with a fully paid relocation package! This is an exciting opportunity to enhance your career and experience life in a stunning new location.

Why Work With Us?

We prioritize our employees' success and satisfaction. As a part of Mercier Consultancy MD, you will join a passionate team dedicated to providing outstanding customer experiences. Your role will be instrumental in ensuring our clients receive the best service possible.

Key Responsibilities

• Handle customer inquiries in Italian via telephone, email, and chat, ensuring professionalism and friendliness in each interaction.
• Guide customers through our services and products, offering expert advice and detailed information.
• Address customer complaints and concerns promptly, turning challenges into positive outcomes.
• Maintain accurate records of customer interactions and follow up to guarantee their satisfaction.
• Work collaboratively with your team and other departments to enhance service delivery and support.
• Stay updated on company offerings and industry trends to provide knowledgeable support to customers.

Requirements

Responsibilities and activities

Are you passionate about customer relationships and looking to make a difference? Mercier Consultancy MD is on the lookout for an enthusiastic Spanish Speaking Retention Advisor to join our remote team in Greece! In this engaging role, you'll be at the forefront of our customer retention efforts, ensuring that our Spanish-speaking clients feel valued and heard. If you thrive in a dynamic environment and enjoy building lasting connections, this could be the perfect opportunity for you!

Key Responsibilities

• Engage with Spanish-speaking customers to understand their needs and concerns, ensuring they remain loyal to our brand.
• Provide proactive support through various channels, including phone, email, and chat, creating a welcoming and friendly environment.
• Identify at-risk customers and address their concerns effectively to improve satisfaction and retention rates.
• Document interactions accurately in our CRM system, tracking feedback and actionable insights.
• Collaborate with internal teams to implement retention strategies and enhance the overall customer experience.
• Stay informed about our products, services, and industry trends to offer tailored advice and solutions.

Requirements

We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics and drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment—to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

As part of the OB Streem family, you will be contributing to maintain a legacy of excellence while being empowered to innovate, collaborate, and make a meaningful impact every day. If you share our vision of transforming logistics into an experience of trust and reliability, we invite you to embark on this exciting journey with us.

We are actively looking for a Sales Support Specialist to join our team in our offices located in Piraeus.