Premium Support & Online Community Expert - French Speaker - Relocate to Greece
Imagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust & Safety for one of the world's most essential digital spaces.
In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong.
What You Will Do Every Day
- Act as a Customer Expert (CE) by handling user inquiries across chats and emails.
- Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes.
- Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards.
- Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users.
- Bring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience.
Requirements