Spanish Speaking Customer Service for Telecommunications industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the telecommunications industry. If you have a passion for technology and a commitment to providing excellent customer service, this role is perfect for you. As a customer service representative, you will assist clients with their inquiries and help ensure a positive experience, communicating effectively in Spanish.
Key Responsibilities
- Respond to customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Spanish.
- Assist customers with account management, including billing inquiries, service changes, and new installations.
- Provide accurate information regarding product features, current promotions, and service availability.
- Resolve customer complaints and technical issues promptly and professionally to enhance customer satisfaction.
- Document all customer interactions meticulously in the CRM system to ensure accurate records.
- Collaborate with internal departments to improve service delivery and customer engagement.
- Stay informed about the latest products, services, and industry trends to provide effective support and recommendations.
Requirements