Slovenian Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovenian Speaking Customer Service Representatives in the Retail industry. This role is ideal for individuals who have a passion for customer engagement and are enthusiastic about providing exceptional service. As a customer service representative, you will assist clients with inquiries related to products, services, and retail experiences, all while communicating effectively in Slovenian.
Key Responsibilities
- Manage customer inquiries regarding retail products, order processing, and service inquiries via phone, email, and chat in Slovenian.
- Provide detailed information on product availability, pricing, discounts, and ongoing promotions.
- Assist customers with their orders, including changes, cancellations, and returns.
- Resolve any customer complaints or concerns efficiently to ensure a positive experience.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with other departments to enhance the customer experience and streamline processes.
- Remain updated on product knowledge and retail trends to assist customers effectively.
Requirements