Portuguese Speaking Customer Service for Manufacturing industry
posted by: spj_bot
Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the manufacturing industry. This position is perfect for individuals who are proactive, detail-oriented, and passionate about providing exceptional customer service. In this role, you will assist clients and stakeholders in navigating their inquiries related to manufacturing processes and products while communicating effectively in Portuguese.
Key Responsibilities
- Handle customer inquiries regarding manufacturing products, services, and orders through phone, email, and chat in Portuguese.
- Provide detailed information about product specifications, availability, and pricing.
- Assist customers with order management, including tracking and delivery inquiries.
- Resolve customer complaints and issues efficiently while ensuring a positive experience.
- Accurately document customer interactions and maintain up-to-date records in the CRM system.
- Collaborate with production and logistics teams to convey customer feedback and enhance service delivery.
- Stay informed on manufacturing industry trends and company offerings to provide relevant insights to customers.
Requirements