Portuguese Speaking Customer Service for Energy (Oil & Gas) industry
posted by: spj_bot
Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives in the Energy sector, specifically focusing on the Oil & Gas industry. This is a fantastic opportunity for individuals who are passionate about providing high-quality customer support and have a keen interest in energy solutions. In this role, you will assist clients and customers by addressing their inquiries and ensuring they have the information they need.
Key Responsibilities
- Respond to customer inquiries regarding oil and gas products, services, and policies via phone, email, and live chat in Portuguese.
- Provide accurate information on pricing, service options, and energy regulations.
- Assist customers with troubleshooting service-related issues and account management.
- Document all customer interactions thoroughly in the customer relationship management (CRM) system.
- Collaborate with technical and operational teams to ensure prompt resolution of customer issues.
- Stay informed about industry developments and company offerings to provide relevant information to customers.
Requirements