Portuguese Speaking Customer Service For American Postal Company
posted by: spj_bot
Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives for an esteemed American Postal Company. This role is tailored for individuals who have a passion for providing exceptional service and are eager to assist customers with their postal and shipping inquiries. As a representative, you will engage with customers in Portuguese to ensure their needs are met efficiently and effectively.
Key Responsibilities
- Manage customer inquiries related to postal services, shipment tracking, and account management via phone, email, and chat in Portuguese.
- Provide accurate information about mailing options, pricing, and delivery timelines.
- Assist customers with processing shipments, resolving issues, and coordinating service requests.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with logistics and operations teams to address customer concerns and improve service delivery.
- Stay updated on postal regulations and services to provide timely and relevant information.
Requirements