Polish Speaking Customer Service for Ride-Sharing Platform - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with the possibility of working in Greece. This role is perfect for individuals who are passionate about customer service and enjoy engaging with users in a dynamic industry. As a representative, you will assist customers in navigating the ride-sharing app, addressing their inquiries in Polish while providing exceptional support.
Key Responsibilities
- Respond to customer inquiries regarding the ride-sharing platform, including account management, ride requests, and service features via phone, email, and chat in Polish.
- Provide clear guidance on app functionality, payment methods, and promotions.
- Assist users with troubleshooting issues they may encounter while using the platform.
- Resolve complaints and ensure a positive experience for all users.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with the technical support team to escalate and resolve technical issues as necessary.
- Stay informed about company policies, industry trends, and customer service best practices to enhance service delivery.
Requirements