Polish Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a remarkable opportunity for Polish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and customer service. As a representative, you will assist clients in navigating IT products and services while providing outstanding support in Polish.
Key Responsibilities
- Manage customer inquiries related to IT services, software solutions, and technical support via phone, email, and chat in Polish.
- Provide guidance and support to customers on product features, installation, and troubleshooting.
- Assist with account management, billing questions, and service upgrades.
- Resolve issues and complaints promptly while ensuring customer satisfaction.
- Document interactions accurately in the CRM system for seamless follow-up and reporting.
- Collaborate with technical teams to resolve complex issues and enhance the user experience.
- Stay informed about the latest technology trends and company offerings to provide relevant information to customers.
Requirements