Polish Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is excited to open a position for Polish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who possess a passion for providing exceptional service in an ever-evolving and vibrant sector. As a representative, you will engage with travelers and hospitality partners, delivering support and information in Polish to enhance the customer experience.
Key Responsibilities
- Manage customer inquiries related to travel bookings, accommodations, and hospitality services via phone, email, and live chat in Polish.
- Provide detailed information on destinations, travel packages, and special offers.
- Assist with reservation modifications, cancellations, and customer requests.
- Resolve customer issues and concerns effectively, ensuring a positive experience.
- Keep comprehensive records of customer interactions and transactions in the CRM system.
- Partner with clients and service providers to ensure seamless coordination of services.
- Stay updated on industry trends, travel regulations, and company offerings.
Requirements