Polish Speaking Customer Service for Energy (Oil & Gas) industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for Polish Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is perfect for individuals who are passionate about the energy industry and committed to delivering excellent customer service. In this position, you will assist customers by addressing their inquiries and providing support in Polish.
Key Responsibilities
- Handle customer inquiries related to oil and gas services, including pricing, account management, and service updates via phone, email, and chat in Polish.
- Provide customers with information on service options, billing inquiries, and energy solutions.
- Assist with account setup, service issues, and product-related inquiries to ensure a seamless customer experience.
- Resolve customer complaints promptly and effectively, ensuring satisfaction and loyalty.
- Document all customer interactions accurately in the CRM system for tracking and reporting purposes.
- Collaborate with internal teams to provide timely updates and enhance customer service delivery.
- Stay informed about industry trends, energy policies, and company offerings to assist customers more effectively.
Requirements