Polish Speaking Backoffice Agent - Only Emails - Work In Sofia, Bulgaria
posted by: spj_bot
Mercier Consultancy MD is looking for a Polish Speaking Backoffice Agent to join our dynamic team in Sofia, Bulgaria. This position focuses exclusively on email correspondence, providing a vital support role for our clients. As a Backoffice Agent, you will play a key role in ensuring that customer inquiries are handled efficiently and professionally.
Responsibilities
- Respond to Polish-speaking client emails promptly and accurately, addressing their inquiries related to services and products.
- Collaborate with other departments to gather information and resolve issues effectively.
- Maintain organized records of email communications to ensure seamless follow-up and quality service.
- Identify trends in customer inquiries and report feedback to improve processes.
- Assist in ensuring that all responses adhere to company policy and maintain high standards of quality and professionalism.
Requirements