Nordic Speaking Customer Service for Telecommunications industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a fantastic opportunity for Nordic Speaking Customer Service Representatives in the telecommunications industry. If you are a customer-oriented individual with a passion for technology and communication, this role is tailored for you. You will provide vital support to customers, assisting them with inquiries about telecommunications products and services in their native Nordic languages.
Key Responsibilities
- Handle customer inquiries related to telecommunications services, including plans, devices, and troubleshooting, through phone, email, and live chat in Nordic languages.
- Provide clear and accurate information regarding service offerings, pricing, and terms of service.
- Assist customers with account management, activation, and changes to their services.
- Resolve customer complaints and technical issues promptly, ensuring high satisfaction rates.
- Document customer interactions and feedback in the customer relationship management (CRM) system.
- Collaborate with technical and operational teams to enhance customer experience.
- Stay updated on telecommunications advancements and company offerings to assist customers effectively.
Requirements