Nordic Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Nordic Speaking Customer Service Representatives in the thriving Social Media industry. This role offers a unique opportunity for individuals who are passionate about social media and enjoy providing exceptional customer support. You will assist users in navigating their social media experiences, addressing their inquiries, and helping them maximize their engagement on these platforms—all while communicating in Nordic languages.
Key Responsibilities
- Handle customer inquiries related to social media features, functionalities, and troubleshooting via phone, email, and chat in Nordic languages.
- Provide guidance on best practices for using social media platforms effectively.
- Assist users in resolving issues related to account management, content creation, and user engagement.
- Document customer interactions accurately to ensure seamless follow-up and support.
- Collaborate with product teams to relay user feedback and enhance service quality.
- Stay updated on the latest social media trends to provide relevant information to users.
Requirements