Nordic Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for tech-savvy individuals who enjoy helping customers navigate complex IT products and services. As a customer service representative, you will play a vital role in assisting clients with their inquiries, offering exceptional support in their native Nordic languages.
Key Responsibilities
- Respond to customer inquiries regarding IT products, services, and support via phone, email, and chat in a Nordic language.
- Assist customers with troubleshooting technical issues and provide step-by-step guidance.
- Educate clients on feature usage, installation procedures, and best practices.
- Document customer interactions clearly and ensure follow-up on unresolved issues.
- Collaborate with technical support teams to resolve complex technical problems.
- Stay informed on the latest IT industry trends and product updates to better assist clients.
Requirements