Italian Support Specialist for US Parcel Service - Work In Greece
posted by: spj_bot
Join the dynamic team at Mercier Consultancy MD as an Italian Support Specialist for a leading US Parcel Service! This role is based in Greece and offers you the opportunity to connect with Italian-speaking customers, assisting them with their shipping and logistics needs. Your dedication to providing exceptional support will ensure customer satisfaction and contribute to our mission of excellence.
Your Role
As an Italian Support Specialist, you will be responsible for resolving customer inquiries related to parcel delivery and logistics. Utilizing your fluency in Italian, you will communicate effectively with customers through various channels, ensuring that their experiences with our services are seamless and positive.
Key Responsibilities
- Handle inbound customer inquiries in Italian via phone, chat, and email regarding parcel services.
- Provide accurate information about shipping options, tracking, and delivery times.
- Troubleshoot issues and resolve customer concerns with a focus on first-contact resolution.
- Maintain detailed records of customer interactions and feedback for quality assurance.
- Collaborate with the logistics team to ensure prompt and effective service delivery.
- Stay informed about operational updates and service changes to relay accurate information to customers.
Requirements