Italian Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Italian Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who love interacting with customers and are passionate about providing top-notch service. As a key member of our team, you will support customers in navigating their retail inquiries and enhancing their shopping experience, all while communicating in Italian.
Key Responsibilities
- Respond to customer inquiries regarding retail products, services, and store policies via phone, email, and live chat in Italian.
- Assist customers with order placements, returns, and any service-related questions.
- Provide detailed product information and recommendations to enhance customer satisfaction.
- Resolve customer complaints and issues promptly and professionally.
- Document all customer interactions accurately in the customer relationship management (CRM) system.
- Collaborate with team members to ensure efficient service delivery and promote team objectives.
- Stay updated on product lines, promotions, and industry trends to offer informed assistance.
Requirements