German Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is eager to invite applications for the position of German Speaking Customer Service Representatives in the banking industry. This role offers a fantastic opportunity for individuals who are skilled in providing excellent customer support and have a strong interest in financial services. You will be responsible for assisting customers with their banking inquiries and needs, ensuring they receive prompt and professional service in German.
Key Responsibilities
- Respond to customer inquiries regarding banking services, account management, and financial products via phone, email, and chat in German.
- Provide information on account balances, transactions, and banking policies.
- Assist customers in resolving issues related to their accounts and transactions.
- Document all customer interactions accurately in the system.
- Collaborate with other departments to ensure customer concerns are addressed effectively.
- Stay informed about banking regulations and changes in financial products.
Requirements