French Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the retail industry. This role is tailored for individuals who are passionate about customer service and love engaging with clients. As a key member of our team, you will assist customers with their inquiries about products, services, and promotions, ensuring a top-notch experience while communicating in French.
Key Responsibilities
- Respond to customer inquiries regarding retail products, orders, and services through phone, email, and live chat in French.
- Provide detailed information about product availability, pricing, and ongoing promotions.
- Assist customers with the order process, including returns, exchanges, and special requests.
- Resolve customer complaints and issues with a focus on achieving customer satisfaction.
- Accurately documentcustomer interactions and maintain records in the CRM system.
- Collaborate with other departments to improve customer experience and streamline operations.
- Stay informed about retail trends and product knowledge to enhance customer interactions.
Requirements