French Speaking Customer Service for Biotechnology industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Biotechnology industry. This role is tailored for individuals who are passionate about science and technology and possess a strong commitment to delivering exceptional customer support. As a customer service representative, you will engage with clients in French, assisting them with product inquiries and ensuring their needs are met effectively.
Key Responsibilities
- Manage customer inquiries related to biotechnology products and services via phone, email, and live chat in French.
- Provide detailed information on product specifications, applications, and industry regulations.
- Assist customers with order processing, account management, and troubleshooting technical issues.
- Resolve customer complaints and concerns promptly, ensuring a high level of satisfaction.
- Document customer interactions accurately in our CRM system for reference and follow-up.
- Collaborate with technical and sales teams to provide support and enhance customer experience.
- Stay updated on industry advancements and product offerings to provide current information to customers.
Requirements