Dutch Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for enthusiastic individuals to join our team as Dutch Speaking Customer Service Representatives in the hospitality and tourism industry! In this dynamic role, you will help create memorable experiences for travelers by providing exceptional support and assistance in Dutch. Your ability to communicate effectively with customers in their native language will be critical in ensuring satisfaction and building lasting relationships.
Key Responsibilities
- Respond to customer inquiries and reservations via phone, email, and chat in Dutch.
- Provide information on travel destinations, accommodations, and services available.
- Assist customers with booking modifications, cancellations, and payment issues.
- Handle complaints and resolve issues with empathy and professionalism.
- Maintain accurate records of customer interactions in our system.
- Collaborate with travel agents, hotels, and other service providers to enhance customer experience.
- Stay updated on hospitality trends and offerings to better serve customers.
Requirements