Dutch Speaking Customer Service For A Global Online Fashion And Beauty Retailer
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a Global Online Fashion and Beauty Retailer. If you are passionate about fashion and beauty, and enjoy providing top-notch customer service, this role is made for you! You will play a vital role in assisting customers with their inquiries and needs while promoting a positive shopping experience in Dutch.
Key Responsibilities
- Manage customer inquiries regarding fashion and beauty products, orders, shipping, and returns through phone, email, and live chat in Dutch.
- Provide detailed information about product availability, sizes, and styles to assist customers in their purchasing decisions.
- Handle order processing, address any changes or cancellations, and manage customer feedback.
- Resolve issues and complaints promptly, ensuring customer satisfaction and loyalty.
- Keep track of customer interactions and maintain accurate records in our CRM system for future reference.
- Collaborate with logistics and marketing teams to enhance the overall customer experience.
- Stay informed about the latest fashion trends and product offerings to assist customers effectively.
Requirements