Dutch-English Customer Service in support of Booking.com - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present a unique opportunity for Dutch-English Customer Service Representatives supporting Booking.com, with the chance to work in the vibrant setting of Greece. This role is ideal for individuals who are passionate about travel and hospitality, and who excel in providing top-notch customer support. As a representative, you will assist customers in both Dutch and English, helping them with their inquiries related to booking accommodations and travel services.
Key Responsibilities
- Handle customer inquiries regarding bookings, changes, and cancellations via phone, email, and chat in Dutch and English.
- Provide information on accommodation options, pricing, and travel guidelines to assist customers with their decisions.
- Resolve customer complaints and issues efficiently to ensure a high level of satisfaction.
- Document all customer interactions and feedback in the CRM system for accurate tracking and follow-up.
- Collaborate with internal teams to enhance service delivery and address client needs effectively.
- Stay informed about travel trends and Booking.com policies to provide accurate and up-to-date assistance.
Requirements