French Speaking Customer Service for Construction industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Construction industry. If you are passionate about customer service and have an interest in the construction sector, this is an ideal role for you. You will be responsible for assisting clients with their inquiries, providing detailed information about construction services and products, and ensuring a positive customer experience in French.
Key Responsibilities
- Handle inquiries from customers related to construction services, project details, and product availability via phone, email, and chat in French.
- Provide timely and accurate information regarding project status, timelines, and cost estimates.
- Assist clients with order processing and any issues that arise during the customer journey.
- Document all interactions with customers in the CRM system to maintain comprehensive records.
- Collaborate with project managers and technical teams to resolve client issues efficiently.
- Stay updated on industry trends, products, and services to better assist customers.
Requirements