Danish Speaking Customer Service for Online Bank - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to offer a fantastic opportunity for Danish Speaking Customer Service Representatives for an Online Bank, with the unique chance to work in beautiful Greece. This position is perfect for individuals who are passionate about providing excellent customer service in the financial sector. As a representative, you will assist customers in navigating their banking inquiries effectively in Danish.
Key Responsibilities
- Manage customer inquiries regarding online banking services, account details, and transactions via phone, email, and chat in Danish.
- Provide information about banking products, fees, and services while ensuring a smooth customer experience.
- Assist customers with account management, technical issues, and claim processes.
- Resolve customer complaints and queries promptly to maintain high levels of customer satisfaction.
- Document interactions accurately in the CRM system to help track service quality and customer feedback.
- Collaborate with other teams to improve service delivery and respond effectively to customer needs.
- Stay informed about banking regulations and updates to assist customers with accurate information.
Requirements