Danish Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a position for Danish Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and dedicated to supporting learners and educators in their e-learning journeys. As a customer service representative, you will assist users in navigating our educational platforms and provide them with the information they need to succeed.
Key Responsibilities
- Respond to customer inquiries related to e-learning products and educational services through phone, email, and chat in Danish.
- Assist students, parents, and educators with user account issues, course selection, and technical support.
- Provide clear and helpful information regarding course offerings, registration processes, and educational resources.
- Resolve issues and complaints swiftly and effectively, ensuring a positive customer experience.
- Document customer interactions in the CRM system for follow-up and quality assurance.
- Collaborate with the education team to enhance service delivery and improve customer satisfaction.
- Stay informed about the latest trends and developments in the education and e-learning sectors.
Requirements