Danish Fintech Customer Support Analyst - Sofia, Fully Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is excited to recruit a Danish FinTech Customer Support Analyst for a dynamic role based in Sofia, with fully paid relocation. This position offers a fantastic opportunity to work within the rapidly evolving financial technology sector, providing exceptional support to Danish-speaking customers. If you are passionate about FinTech, customer service, and ready to relocate, we invite you to join our team.
Key Responsibilities
- Deliver high-quality customer support to Danish-speaking clients through phone, email, and chat channels.
- Handle inquiries related to FinTech products and services with professionalism and accuracy.
- Analyze customer issues, troubleshoot effectively, and provide timely resolutions.
- Maintain accurate records of customer interactions within CRM systems for reporting and quality assurance.
- Collaborate closely with technical and product teams to escalate and resolve complex issues.
- Stay informed on industry trends and FinTech developments to provide knowledgeable support.
Requirements