External Field Ops Support Manager
DSI Systems Inc., an authorized AT&T partner and the nation’s largest home services distributor, is seeking an External Field Ops Support Manager to oversee all field support operations performed by a third-party, offsite call center. This role serves as the primary point of accountability for customer and technician support activities, ensuring call center execution aligns with Field Operations requirements and supports successful installation outcomes.
The External Field Ops Support Manager collaborates closely with Field Operations leadership to ensure consistent, high-quality support delivery. In partnership with third-party call center teams, this role is responsible for managing performance, enforcing processes, and ensuring all support activities effectively contribute to successful installation execution.
About DSI
Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.