(fluent English) Technical Support Engineer (remote)
posted by: spj_bot
We are looking for a proactive and tech-savvy Technical Support Engineer to support our B2B clients and ensure they get the most value from our complex product ecosystem. In this role, you will combine technical expertise with customer-facing skills — from product setup and troubleshooting to long-term relationship management. The ideal candidate enjoys solving complex problems, working with APIs and data, and guiding clients through every stage of their journey.
Excited? Let’s see what it takes 💛
What you will do:
- Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
- Conduct demo calls to understand client business needs and deliver compelling product presentations;
- Develop and lead client training sessions to ensure strong adoption and effective product usage;
- Troubleshoot technical issues, including API requests, data flows, and integrations;
- Act as a trusted advisor by proactively managing the client journey and ensuring long-term success;
- Manage a portfolio of accounts, focusing on retention and identifying growth opportunities;
- Collaborate with product and engineering teams to resolve complex technical challenges;
- Build strong, long-lasting relationships with customers through clear and proactive communication.
What you need to succeed in this role: