Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Identify customer needs and deliver solutions that exceed expectations
• Troubleshoot technical products and applications
• Provide product guidance and support sales-related inquiries
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives for a prominent Commercial Vehicle Company based in Greece. This role is perfect for individuals who are enthusiastic about the automotive industry and eager to provide exceptional service to customers. As a customer service representative, you will assist clients in Finnish, addressing their inquiries related to commercial vehicles, ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries related to commercial vehicle products, specifications, and services via phone, email, and live chat in Finnish.
• Provide accurate information about vehicle features, pricing, availability, and financing options.
• Assist customers with order placement, service appointments, and any related issues.
• Resolve customer complaints effectively, ensuring satisfaction and loyalty.
• Maintain accurate documentation of customer interactions in the CRM system for future reference.
• Collaborate with internal teams, including sales and technical support, to enhance the customer experience.
• Stay informed about industry developments and company offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is pleased to announce a vacancy for Czech Speaking Customer Service Representatives for a leading Commercial Vehicle Manufacturer based in Greece. This position is an exciting opportunity for individuals who are passionate about the automotive industry and enjoy providing exceptional customer support. As a customer service representative, you will assist clients in Czech, helping them with inquiries related to commercial vehicles and ensuring a positive experience.

Key Responsibilities

• Manage customer inquiries related to commercial vehicle products, services, and features via phone, email, and chat in Czech.
• Assist customers with order placements, product specifications, and technical support.
• Provide information on pricing, availability, and financing options.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Document all customer interactions accurately within the CRM system for future reference.
• Collaborate with sales and technical teams to provide comprehensive support to customers.
• Stay informed about new products and industry trends to provide relevant information to customers.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Communicate with hot leads and existing customers via calls, emails, and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an Infrastructure Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to announce an opening for a Danish Speaking Products Support Specialist to join our team in Sofia, Bulgaria. This role is ideal for individuals who are enthusiastic about customer service and technology, and who want to assist Danish-speaking customers in maximizing their experience with our products. As a key member of our support team, you will be the first point of contact for customers and play a crucial role in their satisfaction.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking users through phone, email, and chat channels.
• Help customers with inquiries regarding product features, functionalities, and troubleshooting.
• Guide customers through setup processes and resolutions for any product-related issues.
• Document customer interactions thoroughly in our CRM system to ensure accurate records.
• Collaborate with the technical support team for advanced troubleshooting and issue resolution.
• Stay informed about product updates and industry trends to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for a Danish Speaking Fitbit Specialist in Sofia, Bulgaria! If you're passionate about health and wellness technology and are fluent in Danish, this role is perfect for you. As a Fitbit Specialist, you will be the key point of contact for Danish-speaking clients, helping them maximize their experience with Fitbit products and services.

Key Responsibilities

• Provide expert support and advice to customers regarding Fitbit products, including technical assistance and troubleshooting.
• Engage with Danish-speaking clients through various communication channels to address inquiries and resolve issues.
• Educate customers on the features and benefits of Fitbit devices, promoting user engagement and satisfaction.
• Document customer interactions and feedback within our CRM system to ensure a seamless customer experience.
• Collaborate with cross-functional teams to improve service delivery and enhance customer satisfaction.
• Stay current on the latest Fitbit products, industry trends, and customer needs to provide informed support.

Requirements

Mercier Consultancy MD is seeking a dedicated and skilled Dutch Speaking Technical Online Support Specialist to join our team in Sofia, Bulgaria. In this role, you will have the opportunity to engage with our Dutch-speaking clientele, providing them with the technical support and guidance required to navigate our services and products effectively.

Key Responsibilities

• Deliver exceptional technical support to Dutch-speaking customers through online channels.
• Identify, troubleshoot, and resolve a variety of technical issues reported by clients.
• Provide clear and concise instructions to customers, helping them understand the resolution process.
• Maintain accurate records of customer interactions and technical support queries.
• Work closely with technical teams to escalate complex issues and ensure prompt resolutions.
• Keep up-to-date with product updates, service changes, and industry trends to provide informed assistance.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Technical Online Support Specialist in beautiful Sofia, Bulgaria! We are looking for enthusiastic individuals who are passionate about technology and committed to delivering excellent customer service. In this role, you will be the first point of contact for our Dutch-speaking clients, assisting them with their technical queries through online channels.

Responsibilities

• Offer outstanding technical assistance and support to Dutch-speaking customers via online platforms.
• Troubleshoot and resolve technical issues swiftly and effectively, ensuring customer satisfaction.
• Guide customers through common technical problems and provide step-by-step solutions.
• Document all interactions with customers in our support system for future reference and quality assurance.
• Collaborate with the development and product teams to relay customer feedback and improve service quality.
• Stay updated with the latest product releases and technical developments to provide accurate information to clients.

Requirements