Ready for your next chapter in Sofia? 🇧🇬

Sofia combines city life with a relaxed lifestyle. Enjoy a coffee downtown in the morning and head to the mountains after work. The city offers affordable living, great food, and a mix of warm summers and snowy winters.

And with a flat 10% income tax, you get to keep more of what you earn.

Join our client’s team as a German-speaking Customer Support Agent and become part of an international customer service team supporting one of the world’s leading global brands.

What You’ll Do

• Support customers and assist them with their questions and requests
• Communicate with customers via phone, email and chat
• Provide friendly, professional and efficient customer service
• Understand customer needs and find the best possible solutions
• Follow internal processes and guidelines when handling customer requests
• Make sure customers receive a positive experience throughout their interaction
• Work closely with your team and share information and feedback
• Take part in training to continuously improve your knowledge and customer service skills

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Norwegian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who have a passion for entertainment and media services, as well as a commitment to providing exceptional customer support. In this position, you will assist clients with their inquiries and help enhance their experience in a dynamic environment.

Key Responsibilities

• Provide outstanding customer service by handling inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in Norwegian.
• Assist customers with account management, including subscription adjustments and troubleshooting service issues.
• Share information about new releases, features, and promotional offers aimed at enhancing customer engagement.
• Efficiently resolve customer complaints and strive to ensure complete satisfaction.
• Maintain accurate documentation of customer interactions for future reference and follow-up.
• Coordinate with internal teams to improve service delivery and product offerings based on customer feedback.
• Stay current on industry trends and company products to provide informed assistance to customers.

Requirements