Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Excelya Pharmacovigilance and Safety department. You will play a critical role in ensuring patient safety and driving excellence in pharmacovigilance, while enjoying a dynamic professional environment that fosters learning, collaboration, and career growth.

The Safety Project Leader is the project manager of the PV & Safety team, responsible for the implementation/provision of the activities/services described within a project/service agreement.

Safety Project Leaders are assuming full ownership of their assigned projects, which means they are fully responsible of regular contact with client and where applicable of budget (including budget forecast), invoicing, all legal issues (renewals, closures, extensions, scope etc.), quality and efficiency as well as audit readiness.

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives for an esteemed American multinational corporation. This role presents an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences while working within a global brand. As a representative, you will assist customers with inquiries in Portuguese, providing support and information in a professional and friendly manner.

Key Responsibilities

• Address customer inquiries and concerns via phone, email, and chat in Portuguese, ensuring a high level of service.
• Provide detailed information about products, services, and company policies.
• Assist customers with order processing, billing inquiries, and account management.
• Resolve issues promptly and effectively, striving for customer satisfaction in every interaction.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with various departments to ensure a seamless customer experience.
• Stay updated on product offerings and company updates to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Lithuanian Speaking Customer Service Representatives in the Real Estate industry. If you have a passion for real estate and a commitment to delivering excellent customer service, this role is tailored for you. As a customer service representative, you will assist clients with their inquiries and provide them with crucial information about properties and services in their native language.

Key Responsibilities

• Manage customer inquiries related to real estate listings, property tours, and services via phone, email, and live chat in Lithuanian.
• Provide detailed information on property features, availability, and pricing.
• Assist clients with appointment scheduling for viewings and follow-ups.
• Resolve customer issues or complaints effectively, ensuring a positive experience.
• Accurately document all customer interactions and maintain up-to-date records in the CRM system.
• Work closely with real estate agents and other teams to facilitate smooth transactions.
• Stay informed about market trends and company offerings to offer knowledgeable assistance to customers.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for Lithuanian Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who have a passion for automobiles and customer service excellence. As a representative, you will assist customers with their inquiries regarding automotive products and services, ensuring they receive top-notch support in Lithuanian.

Key Responsibilities

• Handle customer inquiries about automotive products, services, and warranties via phone, email, and chat in Lithuanian.
• Provide accurate information on vehicle specifications, pricing, and available services.
• Assist customers with the booking of service appointments, test drives, and other automotive-related requests.
• Resolve customer complaints and issues in a professional and effective manner.
• Document all customer interactions accurately in our CRM system for future reference.
• Work closely with sales and service teams to ensure customer needs are met.
• Stay informed about automotive trends and product updates to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Estonian Speaking Customer Service Representatives in the manufacturing industry. This role is ideal for individuals who are passionate about customer service and have an interest in manufacturing processes and products. As a customer service representative, you will assist clients in Estonian, ensuring they have a smooth experience with our services and products.

Key Responsibilities

• Handle customer inquiries regarding manufacturing services, product specifications, and order management via phone, email, and chat in Estonian.
• Provide detailed information on product availability, pricing, and lead times.
• Assist customers with order placements, modifications, and tracking.
• Resolve any issues or complaints in a prompt and professional manner.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with production teams to provide real-time updates and insights to customers.
• Stay informed about manufacturing trends and product offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a critical field. You will engage with patients and healthcare clients, assisting them with their inquiries and ensuring they have a smooth experience.

Key Responsibilities

• Manage customer inquiries related to healthcare services, appointments, and patient information via phone, email, and chat in Estonian.
• Provide accurate information on services, treatment options, and insurance coverage.
• Assist patients with scheduling, rescheduling, and canceling appointments as needed.
• Resolve any issues or complaints in a professional and empathetic manner.
• Document all customer interactions accurately in the CRM system for compliance and reference.
• Collaborate with healthcare teams to ensure customer needs are met and to enhance service delivery.
• Stay updated on healthcare policies, services, and industry standards to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are passionate about construction services and thrive in a customer-focused environment. As a representative, you will provide support and guidance to clients in Estonian, assisting them with inquiries related to their construction needs and ensuring a smooth experience.

Key Responsibilities

• Handle customer inquiries regarding construction services, project details, and timelines via phone, email, and chat in Estonian.
• Assist clients with service inquiries, quotes, and project management information.
• Provide clear and detailed information about construction processes, materials, and regulations.
• Resolve customer issues and complaints promptly and efficiently.
• Document all customer interactions accurately in the CRM system, ensuring proper follow-up where necessary.
• Collaborate with project teams to facilitate communication and ensure customer needs are met.
• Stay informed about construction industry trends and company offerings to provide valuable insights to clients.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Estonian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are eager to support customers in navigating their financial needs and providing comprehensive banking solutions. As a representative, you will play a pivotal role in ensuring customer satisfaction while communicating in Estonian.

Key Responsibilities

• Handle customer inquiries regarding banking products and services via phone, email, and chat in Estonian.
• Assist customers with account management, transactions, and general banking operations.
• Provide information on loans, credit cards, and investment options.
• Resolve customer complaints in a professional and timely manner.
• Document interactions accurately in the customer relationship management (CRM) system.
• Collaborate with other departments to enhance customer service and address complex issues.
• Stay up-to-date on banking regulations and product offerings to provide accurate information.

Requirements

Mercier Consultancy MD is excited to announce a position for Serbian Speaking Customer Service Representatives in the automotive industry. This role is perfect for individuals who are enthusiastic about automobiles and have a passion for helping customers. You will serve as the first point of contact for clients, providing them with the information and support they need in Serbian while enhancing their overall experience with our automotive services.

Key Responsibilities

• Respond to customer inquiries regarding automotive products, services, and parts via phone, email, and live chat in Serbian.
• Provide assistance with vehicle specifications, pricing, and maintenance schedules.
• Help customers navigate the purchasing process and answer any questions they may have.
• Resolve issues or complaints in a timely and professional manner to ensure customer satisfaction.
• Document all customer interactions accurately and maintain customer records in our CRM system.
• Collaborate with sales and technical teams to ensure effective service delivery.
• Stay updated on automotive industry trends and product offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for Norwegian Speaking Customer Service Representatives in the aviation industry. This role is ideal for individuals who are passionate about aviation and customer service. As a representative, you will assist passengers with their inquiries regarding flight bookings, travel information, and airline services, all while providing exceptional service in Norwegian.

Key Responsibilities

• Manage customer inquiries related to flight bookings, cancellations, and travel itineraries via phone, email, and chat in Norwegian.
• Provide accurate information on airline services, baggage policies, and fare options.
• Assist customers with changes to their reservations and address any service-related issues.
• Resolve customer complaints in a professional and effective manner to ensure satisfaction.
• Document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to facilitate a smooth passenger experience and resolve issues promptly.
• Stay informed on aviation industry trends and updates to better assist customers.

Requirements