French Speaking Customer Service for Insurance industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for French Speaking Customer Service Representatives in the insurance industry. This role is perfect for individuals who are passionate about helping customers navigate their insurance needs and have a strong background in customer service. As a key member of our team, you will assist clients in understanding their insurance policies, processing claims, and resolving any inquiries in a professional and friendly manner.
Key Responsibilities
- Respond to customer inquiries regarding insurance products, policy details, and claims processes via phone, email, and chat in French.
- Provide clear explanations and guidance to help clients make informed decisions about their insurance needs.
- Assist customers in filing claims and troubleshooting issues related to their policies.
- Document customer interactions accurately to maintain comprehensive records.
- Collaborate with insurance adjusters and underwriters to facilitate timely resolution of claims.
- Stay updated on insurance regulations and product offerings to provide accurate information to clients.
Requirements