Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and enjoy providing top-notch customer support. As a key member of our customer service team, you will assist clients with their inquiries and ensure they have a fantastic experience in their native Nordic language.

Key Responsibilities

• Provide exceptional customer service by addressing inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in a Nordic language.
• Assist customers with account management, including adjustments to subscriptions and troubleshooting service issues.
• Offer detailed information about new releases, features, and promotions within the media and entertainment sector.
• Efficiently resolve customer complaints and ensure satisfaction through effective solutions.
• Document all customer interactions accurately for future reference and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs.
• Stay informed about industry trends and company offerings to provide current information to customers.

Requirements

Next Job Abroad is thrilled to announce an exciting opportunity for a Nordic Speaking Customer Service Representative within the vibrant iGaming industry located in sunny Malta. In this role, you will be the primary point of contact for our Nordic-speaking players, providing them with exceptional support and ensuring their gaming experience is enjoyable and seamless. If you are passionate about customer service and eager to work in a dynamic environment, this position is perfect for you. With a full relocation package included, your adventure in Malta awaits!

Responsibilities

• Deliver high-quality customer service to Nordic-speaking clients via chat, email, and phone.
• Address customer inquiries and issues related to gaming accounts, promotions, and technical problems.
• Resolve issues promptly to maintain customer satisfaction and loyalty.
• Accurately document customer interactions in our CRM system.
• Collaborate with team members and other departments to enhance the customer experience.
• Keep up-to-date with gaming products and industry developments.

Requirements

Next Job Abroad is pleased to announce an exciting opening for a Nordic Speaking Customer Service Representative in the thrilling iGaming industry based in stunning Malta. This role is perfect for motivated individuals who are passionate about delivering excellent customer service and want to dive into the dynamic world of online gaming. You will be instrumental in assisting our Nordic-speaking customers by addressing their needs and ensuring they enjoy an unforgettable gaming experience.

With our generous relocation package, this opportunity allows you to embark on a new adventure in Malta while growing your career.

Responsibilities

• Provide outstanding customer support to Nordic-speaking clients through live chat, email, and phone.
• Handle inquiries related to gaming accounts, bonuses, and technical issues effectively.
• Ensure all customer issues are resolved in a timely manner, maintaining high customer satisfaction.
• Document all customer interactions and feedback accurately in the system.
• Collaborate with the team to continuously improve the customer experience.
• Stay informed about product offerings and gaming industry trends.

Requirements