Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Mercier Consultancy MD is pleased to present an exciting opportunity for Swedish Speaking Customer Service Representatives specializing in Subscription-Based Services. This role is based in beautiful Greece and is perfectly suited for individuals who are enthusiastic about customer service and are looking to join a vibrant team in a stunning location. As a representative, you will assist customers with their subscriptions, providing excellent support while communicating in Swedish.

Key Responsibilities

• Manage inquiries related to subscription services via phone, email, and chat in Swedish.
• Provide information about subscription plans, pricing, and benefits to customers.
• Assist customers with subscription management, including upgrades, downgrades, and cancellations.
• Resolve issues and inquiries effectively, ensuring a high level of customer satisfaction.
• Document customer interactions in the CRM system to maintain accurate records.
• Collaborate with internal teams to enhance customer experience and streamline processes.
• Stay informed about company products and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is seeking a dedicated and enthusiastic Swedish Speaking Customer Service Payment Solutions Provider to join our talented team in the stunning landscape of Greece! In this dynamic role, you will provide top-notch customer support to our Swedish-speaking clients, ensuring they have the best experience with our payment solutions.

Key Responsibilities

• Provide excellent customer service to Swedish-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries about payment solutions, ensuring swift and effective issue resolution.
• Inform clients about available payment options and guide them through our services.
• Maintain accurate records of customer interactions and follow-up actions within our systems.
• Work collaboratively with internal teams to enhance service quality and identify improvement opportunities.
• Stay informed about industry trends and updates in payment processing to assist clients better.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives for an online banking platform, based in beautiful Greece. This role is perfect for individuals who are passionate about the banking industry and dedicated to delivering exceptional customer service. You will assist customers in navigating their banking inquiries and provide support in Swedish.

Key Responsibilities

• Handle customer inquiries related to online banking services, accounts, and transactions via phone, email, and chat in Swedish.
• Provide clear and accurate information regarding account details, banking products, and online services.
• Assist customers with technical issues related to online banking platforms and mobile applications.
• Troubleshoot problems and address customer complaints promptly to ensure a positive customer experience.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
• Stay informed about banking regulations and product updates to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Swedish Speaking Customer Service Representatives for a leading HealthTech company, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are passionate about healthcare technology and want to make a positive impact in the lives of customers. As a representative, you will provide exceptional support to clients in Swedish, addressing their inquiries related to health technology products and services.

Key Responsibilities

• Handle customer inquiries about HealthTech products, services, and support via phone, email, and chat in Swedish.
• Provide comprehensive information regarding product features, usage, and troubleshooting.
• Assist customers with account management, order processing, and technical issues.
• Resolve customer complaints and concerns promptly to ensure satisfaction.
• Document all interactions accurately in the CRM system for effective follow-up and record-keeping.
• Collaborate with technical teams to address complex customer issues and improve service delivery.
• Stay informed about developments in health technology to provide clients with up-to-date information.

Requirements

Mercier Consultancy MD is thrilled to provide an exciting opportunity for Swedish Speaking Customer Service Representatives for an Energy Company, with the unique chance to work in beautiful Greece. This role is ideal for individuals who are passionate about the energy sector and dedicated to delivering high-quality customer support. As a representative, you will assist customers in navigating their inquiries related to energy services while communicating effectively in Swedish.

Key Responsibilities

• Manage customer inquiries regarding energy services, billing, and account management via phone, email, and chat in Swedish.
• Provide detailed information on energy plans, usage, and customer benefits.
• Assist customers with account setup, service issues, and problem resolution.
• Resolve customer complaints swiftly and professionally to ensure satisfaction.
• Accurately document all interactions in the CRM system for transparency and follow-up.
• Collaborate with internal teams to enhance customer experiences and ensure effective service delivery.
• Stay informed about the latest developments in the energy sector to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking Customer Service Representatives for an E-Commerce Platform, with the unique option to work in Greece. This role is perfect for those who are passionate about online shopping and customer engagement. As a representative, you will assist customers in Swedish, providing them with information and support related to their online shopping experience.

Key Responsibilities

• Handle customer inquiries regarding product availability, orders, shipping, and returns via phone, email, and chat in Swedish.
• Provide comprehensive information about promotions, product specifications, and E-commerce policies.
• Assist customers with navigating the e-commerce platform, ensuring a seamless shopping experience.
• Resolve customer issues and complaints promptly while maintaining a high level of satisfaction.
• Document customer interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs efficiently.
• Stay updated on the latest e-commerce trends and platform features to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Dutch Speaking Customer Service Representatives for Eneco, a leading energy company, available for remote work in Greece. This role is perfect for individuals who are enthusiastic about energy services and passionate about providing excellent customer support. As a customer service representative, you will assist Dutch-speaking customers with their inquiries related to energy products and services.

Key Responsibilities

• Manage customer inquiries in Dutch regarding energy services, billing, and account management via phone, email, and chat.
• Provide accurate information on Eneco's products, services, and energy-saving tips.
• Assist customers with account setup, changes, and troubleshooting any issues they may encounter.
• Resolve customer complaints and concerns efficiently to ensure a positive customer experience.
• Document all interactions accurately in the CRM system for follow-up and improvement purposes.
• Stay informed about new products and industry trends to provide customers with relevant information.
• Collaborate with internal teams to enhance overall customer satisfaction and service efficiency.

Requirements