customer experience

Portuguese Speaking Customer Service For American Multinational

posted by: spj_bot

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives for an esteemed American multinational corporation. This role presents an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences while working within a global brand. As a representative, you will assist customers with inquiries in Portuguese, providing support and information in a professional and friendly manner.


Key Responsibilities

  • Address customer inquiries and concerns via phone, email, and chat in Portuguese, ensuring a high level of service.
  • Provide detailed information about products, services, and company policies.
  • Assist customers with order processing, billing inquiries, and account management.
  • Resolve issues promptly and effectively, striving for customer satisfaction in every interaction.
  • Document all customer interactions accurately in the customer relationship management (CRM) system.
  • Collaborate with various departments to ensure a seamless customer experience.
  • Stay updated on product offerings and company updates to provide accurate information to customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service For A Swedish-based, Multinational

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Portuguese Speaking Customer Service Representatives for a prestigious Swedish-based multinational company. In this role, you will be the key point of contact for Portuguese-speaking customers, providing exceptional service and support. If you have a passion for customer service and enjoy working within a multinational environment, we want to hear from you!


Key Responsibilities

  • Manage customer inquiries via phone, email, and chat in Portuguese, delivering outstanding service and support.
  • Provide detailed information about products and services offered by the multinational company.
  • Assist in resolving customer issues and inquiries efficiently while ensuring a positive customer experience.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with internal teams to resolve complex customer inquiries and improve service delivery.
  • Stay informed about product updates and promotions to provide accurate and relevant information to customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service For A Nordic Entertainment Company

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Portuguese Speaking Customer Service Representatives for a renowned Nordic Entertainment Company. This role is perfect for those who are passionate about entertainment and love helping customers enjoy their experience. You will be the first point of contact for Portuguese-speaking clients, assisting them with their inquiries and ensuring they receive outstanding service.


Key Responsibilities

  • Handle customer inquiries related to entertainment content, subscriptions, and account management via phone, email, and chat in Portuguese.
  • Provide support and information on services, including streaming options and promotional offers.
  • Assist customers with troubleshooting issues related to viewing experiences and account access.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with other teams to ensure a seamless customer experience and resolve escalated issues.
  • Stay updated on the latest entertainment offerings and company news to provide knowledgeable support.

Requirements

Job Skills

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Portuguese Speaking Customer Service For A Global Online Fashion Website

posted by: spj_bot

Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives for a leading global online fashion website. This role is perfect for those who have a passion for fashion and desire to provide top-notch customer support. In this position, you will engage with customers in Portuguese, helping them navigate their shopping experiences and ensuring their satisfaction with our fashion offerings.


Key Responsibilities

  • Assist customers with inquiries related to orders, products, delivery, and return processes via phone, email, and chat in Portuguese.
  • Provide detailed information about fashion products, including sizing, styles, and availability.
  • Resolve any issues related to orders, including cancellations and exchanges, in a timely manner.
  • Document customer interactions and feedback accurately in our CRM system.
  • Collaborate with team members to ensure seamless customer experiences.
  • Stay updated on fashion trends and website promotions to provide informed assistance to customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service For A British-Singaporean Multinational

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Portuguese Speaking Customer Service Representatives for a reputable British-Singaporean multinational corporation. If you are passionate about delivering outstanding customer service and thrive in a multicultural environment, this role is ideal for you. You will be responsible for assisting customers with their inquiries, ensuring their needs are met while communicating effectively in Portuguese.


Key Responsibilities

  • Respond to customer inquiries related to products and services of the multinational via phone, email, and chat in Portuguese.
  • Provide customers with information on product features, pricing, and service availability.
  • Assist with account management, order processing, and troubleshooting issues.
  • Resolve customer complaints and queries in a timely and efficient manner, ensuring high levels of satisfaction.
  • Maintain detailed records of customer interactions and document issues accurately in the CRM system.
  • Collaborate with cross-functional teams to enhance customer experience and service delivery.
  • Stay informed about company offerings and industry trends to provide effective support.

Requirements

Job Skills

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Norwegian Speaking Customer Service for Education & E-Learning industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Norwegian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and technology, and who excel in providing outstanding customer support. You will assist students and clients in navigating educational platforms and resources, ensuring they have a positive experience in Norwegian.


Key Responsibilities

  • Handle customer inquiries related to educational programs, e-learning tools, and course registrations via phone, email, and chat in Norwegian.
  • Provide guidance on course offerings, learning resources, and platform functionalities.
  • Assist customers with account management, including registration issues, course changes, and troubleshooting.
  • Resolve customer complaints effectively and ensure a high level of satisfaction.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Collaborate with course instructors and technical teams to enhance the customer experience.
  • Stay updated on new courses, educational tools, and industry trends to offer the best support to customers.

Requirements

Job Skills

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Lithuanian Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for Lithuanian Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and committed to providing excellent customer support. As a customer service representative, you will communicate with clients in Lithuanian, assisting them with their telecommunications inquiries and ensuring they have a positive experience.


Key Responsibilities

  • Handle customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Lithuanian.
  • Assist customers with account setup, billing inquiries, and service changes.
  • Provide accurate and timely information regarding product features, offers, and service availability.
  • Effectively resolve customer complaints and technical issues to ensure satisfaction.
  • Document all customer interactions and maintain detailed records in the CRM system.
  • Collaborate with internal teams to improve service delivery and enhance customer experiences.
  • Stay informed about new products, services, and industry trends to assist customers effectively.

Requirements

Job Skills

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Lithuanian Speaking Customer Service for Renewable Energy industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Lithuanian Speaking Customer Service Representatives in the Renewable Energy industry. This role is ideal for individuals who are passionate about sustainability and dedicated to providing exceptional customer service. As a representative, you will assist customers in understanding renewable energy solutions and contribute to a greener future while communicating effectively in Lithuanian.


Key Responsibilities

  • Manage customer inquiries regarding renewable energy products, services, and initiatives via phone, email, and chat in Lithuanian.
  • Educate customers on energy efficiency programs, benefits of renewable energy, and available options.
  • Assist customers with account management, service inquiries, and troubleshooting needs.
  • Document all customer interactions accurately in our CRM system, ensuring regulatory compliance.
  • Collaborate with technical teams to provide timely resolutions and enhance the customer experience.
  • Stay updated on industry trends and company offerings to provide informed assistance to customers.

Requirements

Job Skills

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Lithuanian Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce an opening for Lithuanian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is a fantastic opportunity for individuals who are enthusiastic about media and entertainment and excel in providing customer support. As a representative, you will engage with customers in Lithuanian, addressing their inquiries and ensuring they enjoy a seamless experience with our entertainment services.


Key Responsibilities

  • Handle customer inquiries regarding media and entertainment products, services, and subscriptions via phone, email, and chat in Lithuanian.
  • Assist customers with account management, content access, and troubleshooting issues.
  • Provide information on new releases, promotions, and service updates.
  • Resolve concerns and complaints efficiently, ensuring a positive customer experience.
  • Document customer interactions accurately and follow up as needed.
  • Collaborate with marketing and content teams to enhance customer engagement.
  • Stay updated on industry trends and product offerings to effectively assist customers.

Requirements

Job Skills

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Lithuanian Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a vacancy for Lithuanian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This position is ideal for enthusiastic individuals who love engaging with people and are passionate about providing exceptional customer service. As a representative, you will assist tourists and hospitality clients in navigating their inquiries and ensure they have a delightful experience.


Key Responsibilities

  • Respond to customer inquiries regarding travel arrangements, accommodations, and local attractions via phone, email, and live chat in Lithuanian.
  • Provide accurate information about services, bookings, and hospitality options.
  • Assist in resolving customer issues, complaints, and last-minute changes professionally and efficiently.
  • Document customer interactions thoroughly in our CRM system.
  • Collaborate with hotel and service providers to ensure seamless customer experiences.
  • Stay informed about local tourism developments and hospitality trends to better assist customers.

Requirements

Job Skills

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