Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece
posted by: spj_bot
Ready to trade your standard routine for the historic streets and sunny beaches of Athens? We are recruiting dynamic, communicative Spanish speakers to join our multicultural team in Greece.
This project is built around supporting the expansive Online Store of a global luxury technology titan renowned for its immaculate product design and user-friendliness. Our team scales from 400 FTEs up to 1,000 FTEs during peak seasons, making it the perfect ecosystem for young professionals looking to build an international network and kickstart a serious career.
What You'll Do (The Day-to-Day)
As a Customer Expert (CE), you will utilize positive language to interact with Spanish-speaking customers across three primary channels: inbound calls, chat, and email.
- Consultative Sales: Help users navigate the online storefront. You will follow a scripted framework to uncover customer desires, compare devices, and successfully close the sale.
- E-Commerce Service: Provide top-tier after-sales support. You will manage logistic and shipping scenarios, taking charge when packages are delayed or when a customer needs to cancel or return an order.
- Dual Expertise: You will begin your journey focusing on either sales or service, and then transition into mandatory cross-skilling after 30 days to become a master of both tracks.
Requirements