Swedish Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Swedish Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who have a keen interest in financial services and a passion for helping customers. As a representative, you will be responsible for assisting clients with their inquiries and providing outstanding service in Swedish, ensuring a seamless experience in all financial matters.
Key Responsibilities
- Manage customer inquiries related to financial products and services, including accounts, loans, and investments via phone, email, and chat in Swedish.
- Provide accurate and timely information about financial regulations, service options, and product features.
- Assist customers with the management of their accounts, transactions, and troubleshooting any issues.
- Resolve customer complaints and provide solutions to ensure satisfaction.
- Document all interactions with customers accurately in the CRM system for compliance and future reference.
- Collaborate with financial advisors and internal teams to enhance customer experience and provide comprehensive support.
- Stay updated on financial products, market trends, and company offerings to better assist clients.
Requirements