Swedish Customer Support Consultant | Telecommunications Company - Athens
posted by: spj_bot
Mercier Consultancy MD is seeking a talented Swedish Customer Support Consultant to join our vibrant team in Athens, working with a leading telecommunications company. In this role, you will provide dedicated support to our Swedish-speaking customers, helping them navigate their telecommunications needs and enhancing their overall experience.
Key Responsibilities
- Deliver outstanding customer support to Swedish-speaking clients via phone, email, and live chat.
- Assist customers with inquiries related to telecommunications services, billing, and account issues.
- Handle complaints and technical problems with professionalism and efficiency.
- Document customer interactions accurately for quality assurance and feedback purposes.
- Collaborate with technical teams to address and resolve complex customer issues.
- Stay informed about the latest telecom products and services to provide knowledgeable support.
Requirements