Swedish Customer Support Advisor | Delivery Services - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is looking for a dedicated Swedish Customer Support Advisor specializing in Delivery Services for a remote position based in Greece. This role offers you the chance to assist our Swedish-speaking clients, helping them navigate our delivery options while providing top-tier customer support in a flexible, remote work environment.
Key Responsibilities
- Provide exceptional customer service to Swedish-speaking clients via phone, email, and live chat.
- Assist customers with inquiries related to delivery services, including order tracking, shipping options, and service policies.
- Handle and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
- Document all customer interactions accurately in our CRM system for effective record-keeping and future reference.
- Work collaboratively with logistics and operational teams to address customer concerns and improve service efficiency.
- Stay updated on the latest company offerings, shipments, and delivery processes to provide informed assistance to customers.
Requirements